Question 1

How does GigAid turn a customer text into a booking?

Accepted Answer

When a customer texts or emails about a job, GigAid reads the message and pulls out the service, the time, and the address into a draft job. You see the draft in your dashboard and confirm with one tap; the customer is then sent a confirmation automatically.

Question 2

Do I need to give out my personal phone number?

Accepted Answer

No. You can share your GigAid booking link (Pro and above) so customers self-book without ever calling you, and two-way SMS with clients goes through GigAid so your personal number stays private.

Question 3

Is there a free plan?

Accepted Answer

Yes. The Free plan lets you run up to 10 jobs per month, take card payments through Stripe, and use basic booking protection — no credit card required to start.

Question 4

What is the difference between Pro and Pro+?

Accepted Answer

Pro ($19/month) gives you unlimited jobs, automatic reminders, two-way messaging, the leads pipeline, booking links, Drive Mode, and AI help with replies. Pro+ ($28/month) adds the things that protect your money: Smart Deposit Enforcement, no-show protection, automatic risk checks on bookings, the daily Money Plan, and full offline mode.

Question 5

When do I get paid after a customer pays?

Accepted Answer

Payments are processed by Stripe and paid out to your bank on Stripe's schedule — typically about 2 business days for newer accounts, faster as your history builds. You can check exact timing in your Stripe dashboard.

Question 6

Can I use GigAid without connecting Stripe?

Accepted Answer

Yes — you can manage scheduling, clients, and jobs without Stripe, and record cash or check payments. To collect card or Apple/Google Pay payments, you need to connect Stripe (it takes about five minutes).

Question 7

Does GigAid work on my phone?

Accepted Answer

Yes. The dashboard is built to work in any modern mobile browser on iPhone or Android, and Drive Mode is designed for use between jobs.

Question 8

What happens if I miss a booking request?

Accepted Answer

Drafts created by GigAid wait in your dashboard until you act on them, and reminders nudge you about anything still unconfirmed so customers do not fall through the cracks.

Question 9

How do I cancel my subscription?

Accepted Answer

Go to Settings → Billing in your dashboard and choose Change Plan → Cancel. You keep paid features until the end of your current billing period, and your data is kept in case you come back.

Question 10

Can I import my existing customers?

Accepted Answer

Yes. Go to Settings → Customers → Import and upload a CSV with name, phone, and email. Imported clients become full client profiles right away.

Frequently Asked Questions